Returns & Exchanges Policy
Returns
We want you to be completely satisfied with your purchase. If you are not, you may return your item within 30 days of receiving it.
Eligibility for Returns:
- Items must be unused and in their original packaging.
- Proof of purchase is required.
- Some items, such as gift cards and final sale items, may not be eligible for return.
Return Process:
- Contact us at Support@breathingotters.shop with your order number.
- We will provide return instructions, including the return shipping address.
- Once we receive and inspect the item, we will process your refund within 14 business days.
Exchanges
If you received a defective or incorrect item, we will exchange it for the correct product at no additional cost.
Exchange Process:
- Contact us within 7 days of receiving your order.
- Provide clear photos of the issue and order details.
- We will ship a replacement once the issue is verified.
Refunds
- Refunds will be issued to the original payment method.
- If your refund is delayed, check with your bank or payment provider.
- Shipping fees (if applicable) are non-refundable.
Shipping Costs for Returns & Exchanges
- Return shipping is free for defective or incorrect items.
- For standard returns, customers are responsible for return shipping costs.
Contact Information
For any questions regarding returns or exchanges, please contact us:
📧 Email: Support@breathingotters.shop
📞 Phone: +44 7723 821582
📍 Address: 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom