Payment Policy
Last Updated: February 6, 2025
Accepted Payment Methods
We accept the following payment methods for secure and seamless transactions:
- Shopify Payments (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
- Shop Pay
Secure Payment Processing
All payments are processed securely through Shopify Payments, ensuring end-to-end encryption to protect your sensitive information. We do not store or have access to your payment details.
Payment Authorization & Order Processing
- Your payment method will be charged at the time of order placement.
- If there is an issue processing your payment, you will be notified immediately to update your payment details.
- Orders will only be processed once payment has been successfully received.
Currency & Taxes
- All transactions are processed in GBP (£) unless otherwise stated.
- Applicable taxes (VAT, sales tax) will be calculated at checkout based on your shipping location.
Refunds & Cancellations
- Refunds for eligible returns will be issued to the original payment method via Shopify Payments within 14 business days after the return is processed.
- If an order is canceled before shipment, a full refund will be issued immediately.
- If a refund is delayed, please check with your bank or payment provider.
Failed Transactions & Payment Issues
If you experience any issues while processing a payment, please:
- Verify your payment details are correct.
- Check with your bank or card provider for authorization issues.
- Contact our support team for assistance.
Chargebacks & Fraud Protection
- We reserve the right to cancel and refund any suspicious transactions flagged by our fraud detection system.
- Chargebacks that are found to be fraudulent or without merit may result in further review or account restrictions.
Contact Information
For any payment-related inquiries, please contact us:
📧 Email: support@breathingotters.shop
📞 Phone: +44 7723 821582
📍 Address: 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom